Tuesday, November 3, 2009

Sudden Service

When I've taken my vehicle to get it serviced, typically an oil change, I pull up, get out, and go into the store or the garage bay letting them know what I'd like to have done to my car. This is probably the typical way that you are treated. Maybe, if the employees are having a slow period, they may come out and ask you how they can help you.

However, imagine pulling into a place like that and having the employees running out to greet you? Not walking fast or jogging, but running! No more having to get out of your car and hope or wait to be greeted. Wouldn't that give you a favorable impression? Wouldn't you probably come back?

That is exactly what happens with a service center place called Les Schwab Tires, typically located in the northwest part of the nation. The following is something that comes directly from their website, they call it "Sudden Service"...

SUDDEN SERVICE
You come in, we come running. We’re proud to offer fast, friendly service. We hand torque your lug nuts and wash your tires and wheels. Plus, we provide mobile service trucks when you can’t make it to our stores.
At Les Schwab, "We Guarantee our Service, Like we Guarantee our Tires."
(emphasis mine)
I wish I could take my vehicle to this place just to see what this kind of service is like, wouldn't you?

What if we turned this around to a church setting? If you were visiting a church and received an out-of-the-box genuine greeting, wouldn't it make a favorable impression on you? You would probably think that you would like to come back again.

Imagine the impression that it would give to a visitor for our greeters to go to them, as they were coming in the door. Or, if it was raining to walk out with an umbrella? How about, for our own people, if our greeters went that extra step for us, how would that help our attitude as we came to class/assembly?

Let's continue it on by thinking about the impression we can give to introduce ourselves to a visitor, to possibly sit by them, and/or to even offer to take them out to eat. I can just imagine the impact we would make on someone who came through our doors, into an already foreign environment, and was genuinely lavished with hospitality.

What other things might we be able to do to cause that first impression to be "what an awesome place to be!"?

Let's become a distinct church! Let's do "Sudden Service"!

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